Actually, I think it's better that it's not a paradise - progress without hardship isn't real progress at all! If something is presented as perfect, that just means there's something wrong with it that you can't see or don't know about. So I like that this place can be difficult, that it presents challenges and mysteries and isn't always likable - even if it can't be trusted always, it's honest. If that makes sense.
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It's just the lack of direction that I dislike.